Frequently Asked Questions

Everything you need to know about our premium facial serums and shopping experience.

How do I know which serum is right for my skin type?

Each product page features a 'Best For' section. Generally, Vitamin C is ideal for brightening, Hyaluronic Acid for hydration, and Retinol for anti-aging. We recommend taking our 2-minute skin quiz for a personalized recommendation.

Are your products cruelty-free and vegan?

Yes, absolutely. Facial Serums is committed to ethical beauty. All our formulations are 100% vegan, cruelty-free, and never tested on animals.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.

What is your return policy if my skin reacts to a product?

We offer a 30-day 'Glow Guarantee.' If you are not satisfied or experience a reaction, you can return the product within 30 days of purchase for a full refund, even if it has been opened.

Can I use multiple serums at the same time?

Yes, this is called 'layering.' We recommend applying serums from thinnest to thickest consistency. Always allow 60 seconds for each layer to absorb before applying the next.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.